Privacy policy

1. Who we are.

Renovation is an app that helps you plan and do cosmetic home renovation work yourself. This policy covers the Renovation apps for iPhone and Android and getrenovation.app. Renovation is based in Glendale, California.

2. What we collect.

Account: your name, email address and an account identifier from the sign-in you choose (Apple, Google or an email link). With Apple you can hide your email; we then receive a private relay address.

Your home: the homes, rooms, measurements, property type, year built and area you enter, the photos you add, and room scans you make with the camera. Room scanning is available in the iPhone app; a scan is turned into room dimensions on your phone, and we store those dimensions, not a video.

Your activity: which tasks and steps you open and finish, questions and photos you send to the step helper, feedback you leave, and links you tap. Our hosting provider also processes your IP address and device type to deliver the service.

Contractors: business name, contact details, license number, service areas, and the card brand and last four digits of a card saved through Stripe. We never see or store full card numbers.

Waitlist and support: the email you give us on the website and the messages you send to support.

3. How we use it.

To build your plan, count materials, show guidance on your own photos, answer your step questions, and remember your progress.

To send a job request to one contractor, only when you ask us to. That request includes the room details and photos needed for the job.

To give support, keep the service secure, and understand which parts of the app help people finish their work. We look at usage in our own database, with a random visitor id in a cookie and the site that first sent you to us, and in Vercel Web Analytics, which counts page visits without cookies and without identifying you. We do not use advertising tools.

4. The step helper.

When you ask the step helper a question, the question, the step you are on, and any photo you attach are sent to Anthropic, which generates the answer. Anthropic processes this data on our behalf and, under its commercial terms, does not use it to train its models.

5. Room previews.

When you ask to see a look on your own room, the photo of the room, any photo of a material or product you add, and the look you picked are sent to OpenAI, which generates the preview image. OpenAI processes this data on our behalf and, under its API terms, does not use it to train its models; it may keep it for up to 30 days to monitor abuse.

You can make one preview before signing in. For that we keep a random device id in a cookie and a scrambled (hashed) form of your IP address, only to limit free previews. Previews made without an account are deleted after 30 days, or move into your account when you sign in and keep the room.

6. Who we share it with.

Service providers that run the app for us: Supabase (database and photo storage), Vercel (hosting), Anthropic (step helper), OpenAI (room previews), Resend (sign-in and welcome emails), Stripe (contractor payments), Apple and Google (sign-in), and Google Workspace (our email).

A contractor, only when you send them a job request. The contractor is an independent business and handles the request under its own policies.

Authorities, when the law requires it, or a buyer if the business is ever sold, under this same policy.

When you tap a retailer link, you leave Renovation for the retailer's site. The retailer and its affiliate network (such as Amazon Associates, CJ Affiliate or Impact) use their own cookies there to credit the purchase to us. We receive commission reports, not your name or what else you bought.

Contractor listings in the app come from public state license records, such as the California Contractors State License Board.

We do not sell your personal information, we do not share it for cross-context behavioral advertising, we do not show ads, and we do not track you across other companies' apps or websites.

7. How long we keep it.

We keep your data while your account exists. When you delete your account, we delete it from our systems right away; copies in our providers' backups are removed on their normal backup schedule.

Waitlist emails are kept until we tell you the app is available or you ask us to remove yours. Contractor charges are kept for accounting.

8. Your choices and rights.

You can see and change your homes in the app, delete a home with all its rooms and photos, and delete your whole account in the app under Account.

California residents have the right to know what personal information we collect, to access, correct and delete it, and not to be discriminated against for using these rights. We do not sell or share personal information and do not use sensitive personal information for anything beyond running the service.

Residents of other states with privacy laws, such as Colorado, Connecticut, Oregon, Texas and Virginia, have similar rights to access, correct and delete their data and to appeal our answer; use the same process below. We honor Global Privacy Control signals as an opt-out request; since we do not sell or share personal information, nothing else changes.

To make a request, email support@getrenovation.app from the address on your account. We confirm the request by email and answer within 45 days. An authorized agent can make a request for you with your written permission.

9. Cookies.

We use only essential cookies: to keep you signed in, remember your language and which home you are working on, remember that you have seen the introduction, and limit free previews before sign-in. There are no advertising or third-party tracking cookies.

10. Children.

Renovation is for adults. It is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child gave us personal information, email us and we will delete it.

11. Security and location.

Data is encrypted in transit, photos are stored in private storage that only your account can read, and access to our systems is limited. No system is perfectly secure. Your data is stored in the United States.

12. Changes.

If we change this policy, we update the date at the top. If a change matters for how we use your data, we tell you in the app before it takes effect.

13. Contact.

Questions about your data: support@getrenovation.app.